Sound, lighting & staging hire · Yaxley, Peterborough
Legal
How Medusa Live collects, uses and looks after your personal information when you use our website, ask for a quote or hire from us.
Last updated: 5 November 2026
This Privacy Policy applies between you, the User of this Website, and Medusa Live Limited, the owner and provider of this Website. Medusa Live Limited takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
Please read this Privacy Policy carefully.
1. In this Privacy Policy, the following definitions are used:
| Data | collectively all information that you give to Medusa Live Limited or that we collect about you, through the Website or when you contact us, hire equipment from us or book our services. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; |
|---|---|
| Cookies | a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies); |
| Data Protection Laws | any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation; |
| GDPR | the UK General Data Protection Regulation; |
| Medusa Live Limited, we or us | Medusa Live Limited, a company incorporated in England and Wales with registered number 11278763 whose registered office is at 22 Inhams Road, Whittlesey, Peterborough, Cambridgeshire, England, PE7 1SS; |
| UK and EU Cookie Law | the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018; |
| User or you | any third party that accesses the Website and is not either (i) employed by Medusa Live Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Medusa Live Limited and accessing the Website in connection with the provision of such services; and |
| Website | the website that you are currently using, www.medusalive.co.uk, and any sub-domains of this site, unless expressly excluded by their own terms and conditions. |
2. In this Privacy Policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this Privacy Policy.
3. This Privacy Policy applies to the actions of Medusa Live Limited and Users with respect to this Website, and to Data we collect when you contact us, hire equipment from us or book our services. It does not extend to any websites that can be accessed from this Website, including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Medusa Live Limited is the "data controller". This means that Medusa Live Limited determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact Information such as email addresses and telephone numbers;
c. IP address (automatically collected);
d. the name of your organisation, school, venue or company;
e. event details, such as the date, venue, expected audience, rough budget and the equipment or services you are interested in;
f. billing and payment information, such as invoice addresses and payment records;
g. a copy of your driving licence or passport when you collect dry hire equipment (see our terms of hire);
h. a copy of your hire insurance cover note for dry hire and assisted dry hire;
i. photos and video taken at events where we supply equipment or services, which may show people attending;
in each case, in accordance with this Privacy Policy.
6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.
7. Medusa Live Limited will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you make payments to us;
c. when you use our services;
in each case, in accordance with this Privacy Policy.
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. replying to your enquiries and preparing quotes;
b. providing the equipment hire, event production and other services you book, including delivery, collection and work on site;
c. checking ID and insurance for dry hire and assisted dry hire;
d. invoicing, taking payments and keeping our accounts;
e. internal record keeping;
f. transmission by email of marketing materials that may be of interest to you;
g. showing photos and video of our equipment and crew at work on the Website and in our marketing (see our terms of hire);
in each case, in accordance with this Privacy Policy.
10. We rely on the following legal bases to use your Data for the above purposes:
a. contract - to reply to your enquiry, prepare quotes and provide the services you book;
b. legal obligation - to keep our accounts and tax records;
c. legitimate interests - to keep internal records, protect our equipment (including ID and insurance checks), run and improve our business, and use photos and video of our work. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below);
d. consent - for e-marketing where we need it (see clause 11).
11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent that applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
12. We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors - So our employees can get back to you regarding your event inquiry;
b. freelance crew working on your event, so they can deliver it;
c. service providers who store or process Data for us, including our hire and booking system (Current RMS), our email provider (Microsoft 365) and our website hosting provider;
d. our accountants and insurers, where needed for our accounts, tax or an insurance claim;
e. Google, which provides the fonts used on the Website and the maps (the maps only load if you choose to show them);
f. the police, courts or other authorities where the law requires it, or to recover lost or stolen equipment;
in each case, in accordance with this Privacy Policy.
Some of these providers may store or process Data outside the UK. Where they do, we make sure it is protected, for example by UK adequacy regulations or the International Data Transfer Agreement.
13. We will use technical and organisational measures to safeguard your Data, for example:
a. access to our systems is password protected and limited to the people who need it.
b. we store your Data on secure servers.
14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: events@medusalive.co.uk.
15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted. In particular:
a. enquiries that do not lead to a booking: up to 2 years after we last hear from you;
b. quotes, bookings, invoices and payment records: 6 years after the end of the financial year they relate to, to meet our tax and accounting obligations;
c. copies of driving licences or passports: deleted once the hire has ended and all equipment has been returned;
d. insurance cover notes: kept with the booking record;
e. marketing contacts: until you unsubscribe or ask us to stop;
f. photos and video: for as long as we use them. You can ask us to stop using images of you.
17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
18. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data, including where we use it for our legitimate interests.
g. Right to complain - the right to raise a complaint with us directly about how we handle your Data.
19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: events@medusalive.co.uk.
20. If you have a complaint about how we handle your Data, please contact us in the first instance via this e-mail address: events@medusalive.co.uk. We will acknowledge your complaint within 30 days, investigate and respond without undue delay and inform you of the outcome.
a. If you are not satisfied with the way your complaint is handled by us, you may refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.
23. Medusa Live Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Medusa Live Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
24. We may also disclose Data to a prospective purchaser of our business or any part of it.
25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
26. This Website only uses the Cookies and similar technologies it needs to work. Medusa Live Limited does not use analytics, advertising or tracking Cookies, and has taken steps to ensure that your privacy is protected and respected at all times.
27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
28. Because the Website only uses strictly necessary Cookies and storage, we do not ask for your consent before using them. The maps on the Website are provided by Google and only load when you choose to show them; once a map loads, Google may set its own Cookies. If we add any other non-essential Cookies in future, we will ask for your consent first.
29. This Website may place the following Cookies:
| Type of Cookie | Purpose |
|---|---|
| Strictly necessary | Cookies set by WordPress to keep the Website secure and working, and browser storage that saves your hire list as you move between our hire pages. Your hire list stays on your device until you clear it. |
| Third party (Google Maps) | Only if you choose to show a map. Google may then set its own Cookies. See Google’s privacy policy for details. |
30. You can find a list of Cookies that we use in the Cookies Schedule.
31. You can clear your hire list at any time using the Clear all link on any of our hire pages, and you can choose not to show the maps. Our cookie policy at https://medusalive.co.uk/cookie-policy/ has more detail.
32. You can also choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
33. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
36. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
37. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
40. Medusa Live Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.
You may contact Medusa Live Limited by email at events@medusalive.co.uk.
41. This Privacy Policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
This Privacy Policy was created on 5 November 2026.
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following strictly necessary cookies and storage:
| Description | Purpose |
|---|---|
| WordPress cookies | Keep the Website secure and working. |
| Hire list (browser local storage, not a cookie) | Remembers the equipment you add to your hire list across our hire pages. Stays on your device until you clear it. |
We do not use any functionality cookies.
We do not use any analytical or performance cookies.
The maps on our About, Dry hire and Contact pages are provided by Google and only load when you choose to show them. Google may then set its own Cookies, which are covered by Google’s privacy policy.
